Grow your business with Exceed

Customer Experiences through Information Technology & Business Process Outsourcing

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About Us

Exceed InfoTech is one of the progressive customer centric IT Service providers and Business Process Outsourcing companies providing multi-level of customer experiences service support; complimenting back end services in Bangladesh. It is equipped with experienced people from the industry, hardware and software solutions to run a full-fledged front-end client support along with any sort of back-end business processes.

  • Customer centric IT Service providers
  • Multi-level of customer experiences service support
  • Professionals coupled with cordial customer services

Exceed IT is also a sister concern of relyON Corporation. relyON is one of the progressive business houses in Bangladesh, having variety of experiences, serving it’s valuable clients since 2013. We have an infrastructure fully equipped with latest available business and communication facilities besides experienced & adroit professionals coupled with cordial customer services. Innovation, Strive for excellence and proper & timely fulfillment of customer requirements has made us a very successful entity which is also dealing with Sourcing, Research & Development and Consultancy.

Secured premises :  Reasonable separations are ensured for each separate project within the floor to ensure team work and to meet client's requirement. Proper surveillance and security system points are ensured through CCTV and access control system.

IT Security : All agent PCs are blocked for any USB storage device and does not have any floppy/CD/DVD read/write drives. All PCs are well protected with licensed Antivirus and fire-wall protection for avoiding any data loss or service disruption.

Information Security : Client’s information security gets the highest priority at Exceed. We do understand the value of our client’s data/information and handle it in a very delicate way. It has already established it’s reputation in the market and thus running multi-client operations under the same roof without any flaw.

IT Security Best Practices : Update operating systems, applications, and antivirus software regularly | Install anti-virus software | Back up important information and verify that you can restore it | Use a strong password | Be aware of suspicious e-mails | Use secure Wi-Fi connections | Limit social network information | Download files legally | Keep personal information safe | Lock computers when walk away from it

Services

eCommerce Service support

  • Cutting edge Ecommerce Solutions that serves over 250 brands across 30 countries
  • Search engine friendliness
  • Enterprise grade SAAS technology provider
  • AI/ML-powered customer engagement and digital commerce platform
  • 99.99% uptime & 24/7 customer support
  • Software, Hardware, Networking solution and management

  • Provides most suitable solution studying client's requirement and evaluating the client's needs
  • Complete solutions with hardware and software mix required to meet project goals
  • Installing the hardware and software at the client's site(s)
  • Maintaining onsite, offsite software & infrastructure
  • Contact Center Inbound & Outboud Services

  • IVR (Interactive Voice Response) services
  • Customer Complaints (product/package/service related complaints)
  • General inquiries (product/package/service/billing information)
  • Telemarketing & Tele-sales of various products and services
  • Tele-survey, Information Verification and validation
  • Sales Lead Generation
  • Digital Marketing

  • Social Media Management
  • Email, SMS, Voice record Blast
  • Facebook fan page creation & Query Management
  • Campaign design and execution
  • Content Development
  • Media plan and boosting
  • Search engine optimization
  • Training & Skill Development

  • Professional setup of training and skill development program
  • Experienced in providing training for Govt run programs
  • Expertise in developing training modules
  • Trainings on specific subject matter
  • Training on soft skill development
  • Door to Door Service Support

  • Direct Customer interaction
  • Nationwide Door to Door (D2D) sales & service support
  • Field Survey & Information validation, verification
  • Information & data collection
  • Brand Promotion & Activation campaign
  • Data Analysis, Management & Reports
  • Team

    • Exceed IT has earned experiences through experienced management of the company
    • More than 25 years long experience from IT/BPO/Telco industry of the country
    • Gathered experiences working for large to small organizations through it’s variety of services
    • It has provided BPO services to many foreign funded projects as well
    • It has also earned huge appreciation from clients by conducting surveys, analyzing data and producing rich reports at the end
    • It has a work force determined to achieve higher degree of performance and quality
    • It is continuously expending and adding skilled and experienced manpower to ensure smooth communication and cordial customer experiences

    Contact Us

    Exceed InfoTech

    Grow your business with Exceed.
    Customer Experiences through Information Technology & Business Process Outsourcing

    Plot 06, Road 01, Block B, Mirpur, Section 01, Dhaka 1206, Bangladesh

    info@exceeditbd.net

    +880 1707-007007

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